Terms of Service

Effective Date: January 1, 2025

1. Introduction

Prime Domicile is operated by Credit Suisse AG, Paradeplatz 8, 8001 Zurich, Switzerland (Business ID CHE-678.885.008). Contact us at +41768222351 or via Contact Us.

2. Scope

These terms apply to all services, digital products, and goods offered by Prime Domicile.

3. Luxury Apartment Selection Services

Prime Domicile provides personalized apartment selection services, including property search, client consultation, and guided viewings. Clients may schedule or reschedule sessions up to 7 days before the appointment without charge. If a session is cancelled less than 48 hours before the scheduled time, a no-refund policy applies due to the exclusive planning time and research involved.

4. Digital Products

Our online guides and materials are delivered instantly upon purchase. Clients may request a refund within 7 days of purchase if no access or download has been initiated. Once access is granted, purchases are final and no refunds will be issued as digital content is considered delivered.

5. Goods

Our branded merchandise may be shipped worldwide. Clients may ship goods back within 14 days of delivery for a refund of the purchase price, provided items are unused and in original packaging. Clients are responsible for shipping costs.

6. Refund Policy

For services, eligible refunds will be processed within 14 days to the original method of payment. Service fees for cancelled appointments may be credited toward future sessions at our discretion if within the allowable cancellation period.

For digital products, refunds are available within 7 days of purchase if no access has been granted. After access is provided, purchases are final.

For goods, refunds will be processed once items are received and inspected for quality. Refunds will be issued within 14 days to the original method of payment.

7. Changes to Terms

We may update these terms at any time. Clients will be notified via email or through our site. Continued use of our services constitutes acceptance of the updated terms.

8. Contact Information

Credit Suisse AG, Paradeplatz 8, 8001 Zurich, Switzerland
Phone: +41768222351
Business ID CHE-678.885.008